Olympian Aesthetics

In the event you have received a defective item, please contact us immediately at the contact page with the following information: -Your order number -Which item is damaged -A description -Photographic evidence If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support! All claims for parcels arriving damaged must be made within 7 days of the delivery date. Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following: -Changing the item or size -Delivery/billing address -Adding items to your order -Shipping method There is a 15-minute window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ button

Malaysia Returns Depending on the service you've chosen to use to return your item(s), it can usually take up to 10 working days (excluding weekends & public holidays) to be delivered and processed by our returns team. We'll be in touch by email once the return has been processed to confirm your refund. International Returns Depending on the service & country you're returning your item(s) with, it can take 10 working days (excluding weekends & public holidays) to be delivered and processed by our returns team, we will notify you by email once this has been processed. If your return is marked as delivered, sit tight, our returns team will be in touch to confirm your refund ASAP!

Got an Olympian Aesthetic account? Easy Peasy! Log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information here. I don't have an Olympian Aesthetic account yet. As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.